Business Communication MCQ & online Test Quiz | Business Communication Multiple Choice Questions with Answer PDF
Business Communication MCQ Quiz : Here we have shared 50 important MCQ question on business communication. Business Communication is purpose to improve organizational practices and reduce errors. Communication in business is important to convey clear, strong messages about strategy, customer service etc. these all are important of business communication. Communication skills are one of the most important tools in a professional’s. Daily business operations is typically depend on verbal presentation, emails, phone calls, performance reviews etc. Verbal communication is often considered to be the best method for business communication. People learn some quick problem solving, practice emotional intelligence, be a real listener etc. these all are success for business communication.
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MCQ- Business Communication Quiz Details
Article Name | Business Communication |
Number of Questions | 50 |
Category | MCQ Quiz & PDF |
Read the given below MCQ question on Business communication. This is useful for people who are searching business communication questions. Here you will get the Business communication MCQ quiz and PDF format are also given below. Just practice the below business communication MCQ questions to success in business communication. We have regularly update General knowledge Questions with answer, so candidates are requested to visit our dailyrecruitment site.
Business Communication MCQs Quiz Questions With Answers
1. The most important goal of business communication is ________
- Organizational goodwill
- receiver response
- Receiver understanding
- Favorable relationship between sender and receiver
Answer: receiver understanding
2. Learning to communicate with others is key _______
- eliminating all of your listeners’ physiological noise
- never being misunderstood
- establishing rewarding relationships
- winning the approval of everyone around you
Answer: establishing rewarding relationships
3. A message can only be deemed effective when it is_________
- communicated face-to-face
- repeated back as proof of understanding
- delivered with confidence
- understood by others and produces the intended results
Answer: understood by others and produces the intended results
4. Which of the following is not a barrier to effective communication?
- filtering
- language
- channel richness
- defensiveness
Answer: channel richness
5. Horizontal communication takes place between_________
- subordinate to superior
- employees with same status
- superior to subordinate
- none of these
Answer: employees with same status
6. __________is the permanent records for business.
- Ledgers
- Business letters
- Production reports
- All of the above
Answer: Business letters
7. Body of a letter is divided into _______ parts.
- 3
- 5
- 2
- 4
Answer: 3
8. Downward communication flows from ___________ to __________
- Upper to lower
- lower to upper
- Diagonal
- Horizontal
Answer: Upper to lower
9. The _______ body of the presentation should be broken into short and clear units.
- Middle
- upper
- Main
- lower
Answer: Main
10. _______ best describes the grapevine as a communication pattern.
- Serial
- Informal
- Verbal
- Diagonal
Answer: Informal
11. When a group agrees to support and commit to the decision of the group, they have reached ________
- a census
- a consensus
- a solution
- an analysis
Answer: a consensus
12. The study of communication through touch is_______
- haptics
- proxemics
- semantics
- Chronemics
Answer: haptics
13. The formal greeting with which a business letter begins is called__________
- salutation
- body copy
- subject
- reference
Answer: salutation
14. As per Newman and Summer Communication is the Exchange of_________
- Facts
- emotions
- opinion
- all the above
Answer: all the above
15. The handshake that conveys confidence___________
- double
- Limp
- loose
- Firm
Answer: Firm
16. Appeals and representations are used in _______ communication.
- grapevine
- horizontal
- upward
- downward
Answer: upward
17. Set off the list of Do and Don’ts by using __________
- Body
- Formal
- Bullets
- letter heads
Answer: Bullets
18. The envelope indicated that there was, _________ but in fact there was only a letter inside
- a sender
- an enclosure
- a salutation
- an indent
Answer: an enclosure
19. Good business letters are characterized by the_______ personal quality of the writer.
- Humour
- seriousness
- sincerity
- formality
Answer: sincerity
20. Effective professional correspondence uses an appropriate style, clear and concise language, and _________
- the active voice.
- the passive voice
- open punctuation
- mixed punctuation
Answer: the active voice.
21. Business letters produce immediate effect because they are________
- interesting
- brief
- informal
- formal
Answer: informal
22. In block text format, you do not _____ each paragraph
- margin
- indent
- transition
- punctuation
Answer: indent
23. Goals help us to __________
- work
- motivate
- success
- Communicate
Answer: Communicate
24. Simplicity in writing means essentially:
- the use of simple word
- Plainness
- the use of simple tense
- the use of simple sentences
Answer: Plainness
25. An effective oral presentation process follows _________ steps.
- 2
- 3
- 1
- 6
Answer: 3
26. Our address and phone number are shown on our _______
- snailmail
- postage
- letterhead
- salutation
Answer: letterhead
27. Which of the following is a correct dateline for a business letter?
- Aug 20 1998
- August 20, 1998
- August, 20, 1998
- 20-Aug-98
Answer: August 20, 1998
28. Form letters are also known as:
- formal letters
- bad news letters
- circular letters
- persuasive sales letters.
Answer: persuasive sales letters.
29. The _________ of business letter is called layout.
- pattern
- Body
- content
- all the above
Answer: pattern
30. Communication is the task of imparting __________
- message
- knowledge
- information
- training
Answer: information
31. Human communication is essentially______________
- imperfect
- perfect
- short-lived
- emotional
Answer: imperfect
32. __________ is not one of the 7 Cs of communication:
- clarity
- correctness
- conciseness
- character
Answer: character
33. Exchange of ideas between two or more persons is_______________
- Telling
- Understanding
- communication
- listening
Answer: communication
34. As a process of sharing thoughts and ideas, communication suffers mainly from__________________
- non-physical barriers
- gender differences
- both physical and non-physical barriers
- physical barriers
Answer: physical barriers
35. In business, the purpose of writing is mainly to__________________
- Both inform and persuade
- persuade
- entertain
- inform
Answer: Both inform and persuade
36. Effective communication is essentially a______________
- two-way process
- one-way process
- both a one-way and a two-way process
- three-way process
Answer: both a one-way and a two-way process
37. What type of audience are, people who have to act or make decisions on the basis of the report________________
- Secondary
- Primary
- Immediate
- None
Answer: Primary
38. In writing business letters, one has to be_________________
- formal
- dull
- friendly
- conventional
Answer: friendly
39. Generally speaking, in business we communicate____________________
- only to persuade
- to both persuade and inform
- only to inform
- only to entertain
Answer: to both persuade and inform
40. Informative writing focuses primarily on the_________________
- reader
- writer
- subject under discussion
- latest news
Answer: subject under discussion
41.The word communication is derived from communis (Latin) which means
- community
- message
- common
- oral speech
Answer: common
42. In general, human beings are________________
- Perfect communicators
- Indifferent communicators
- Poor communicators
- Good communicators
Answer: Poor communicators
43. Any factor which disturbs, confuses, or interferes with the communication of a message is known as_____________
- Inaccurate decoding
- Noise
- Disturbance
- Inaccurate encoding
Answer: Noise
44. Communication without words is called__________________
- Verbal
- Oral communication
- Non- verbal communication
- Written communication
Answer: Non- verbal communication
45. Which is not the type of communication channel__________________
- Writing, reading
- Visualizing, observing
- Speaking, listening
- Thinking, acting
Answer: Thinking, acting
46. Which of the following is accomplished initially while planning a report_________________
- Preparing a work plan
- Identifying the sequence in which tasks should be performed
- Defining purpose
- None
Answer: Defining purpose
47. What is the primary purpose of report________________
- To monitor and control production, sales, shipping
- To control problems, sell products and services
- To solve problems and supply facts
- To analyze problems and predict practical alternatives
Answer: To analyze problems and predict practical alternatives
48. What writing style is usually used in reports________________
- Personal and critical
- Emotive and judgmental
- Objective and detached
- Subjective and detached
Answer: Objective and detached
49. If there is no receiver, there is no___________________
- sender
- communication
- Message
- Media
Answer: communication
50. When communicating with people from a different culture it is best to assume__________
- similar interpretation of symbols
- differences until similarity is proven
- similar understanding of idea
- people are all the same
Answer: differences until similarity is proven
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