Business Communication MCQ Questions with Answers PDF Download

Business Communication MCQ & online Test Quiz | Business Communication Multiple Choice Questions with Answer PDF

Business Communication MCQ Quiz : Here we have shared 50 important MCQ question on business communication. Business Communication is purpose to improve organizational practices and reduce errors. Communication in business is important to convey clear, strong messages about strategy, customer service etc. these all are important of business communication. Communication skills are one of the most important tools in a professional’s. Daily business operations is typically depend on verbal presentation, emails, phone calls, performance reviews etc. Verbal communication is often considered to be the best method for business communication. People learn some quick problem solving, practice emotional intelligence, be a real listener etc. these all are success for business communication.

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MCQ- Business Communication Quiz Details

Article Name Business Communication
Number of Questions 50
Category MCQ Quiz & PDF

Read the given below MCQ question on Business communication. This is useful for people who are searching business communication questions. Here you will get the Business communication MCQ quiz and PDF format are also given below. Just practice the below business communication MCQ questions to success in business communication. We have regularly update General knowledge Questions with answer, so candidates are requested to visit our dailyrecruitment site.

Business Communication MCQs Quiz Questions With Answers

1. The most important goal of business communication is ________

  1. Organizational goodwill
  2. receiver response
  3. Receiver understanding
  4. Favorable relationship between sender and receiver

Answer: receiver understanding

2. Learning to communicate with others is key _______

  1. eliminating all of your listeners’ physiological noise
  2. never being misunderstood
  3. establishing rewarding relationships
  4. winning the approval of everyone around you

Answer: establishing rewarding relationships

3. A message can only be deemed effective when it is_________

  1. communicated face-to-face
  2. repeated back as proof of understanding
  3. delivered with confidence
  4. understood by others and produces the intended results

Answer: understood by others and produces the intended results

4. Which of the following is not a barrier to effective communication?

  1. filtering
  2. language
  3. channel richness
  4. defensiveness

Answer: channel richness

5. Horizontal communication takes place between_________

  1. subordinate to superior
  2. employees with same status
  3. superior to subordinate
  4. none of these

Answer: employees with same status

6. __________is the permanent records for business.

  1. Ledgers
  2. Business letters
  3. Production reports
  4. All of the above

Answer: Business letters

7. Body of a letter is divided into _______ parts.

  1. 3
  2. 5
  3. 2
  4. 4

Answer: 3

8. Downward communication flows from ___________ to __________

  1. Upper to lower
  2. lower to upper
  3. Diagonal
  4. Horizontal

Answer: Upper to lower

9. The _______ body of the presentation should be broken into short and clear units.

  1. Middle
  2. upper
  3. Main
  4. lower

Answer: Main

10. _______ best describes the grapevine as a communication pattern.

  1. Serial
  2. Informal
  3. Verbal
  4. Diagonal

Answer: Informal

11. When a group agrees to support and commit to the decision of the group, they have reached ________

  1. a census
  2. a consensus
  3. a solution
  4. an analysis

Answer: a consensus

12. The study of communication through touch is_______

  1. haptics
  2. proxemics
  3. semantics
  4. Chronemics

Answer: haptics

13. The formal greeting with which a business letter begins is called__________

  1. salutation
  2. body copy
  3. subject
  4. reference

Answer: salutation

14. As per Newman and Summer Communication is the Exchange of_________

  1. Facts
  2. emotions
  3. opinion
  4. all the above

Answer: all the above

15. The handshake that conveys confidence___________

  1. double
  2. Limp
  3. loose
  4. Firm

Answer: Firm

16. Appeals and representations are used in _______ communication.

  1. grapevine
  2. horizontal
  3. upward
  4. downward

Answer: upward

17. Set off the list of Do and Don’ts by using __________

  1. Body
  2. Formal
  3. Bullets
  4. letter heads

Answer: Bullets

18. The envelope indicated that there was, _________ but in fact there was only a letter inside

  1. a sender
  2. an enclosure
  3. a salutation
  4. an indent

Answer: an enclosure

19. Good business letters are characterized by the_______ personal quality of the writer.

  1. Humour
  2. seriousness
  3. sincerity
  4. formality

Answer: sincerity

20. Effective professional correspondence uses an appropriate style, clear and concise language, and _________

  1. the active voice.
  2. the passive voice
  3. open punctuation
  4. mixed punctuation

Answer: the active voice.

21. Business letters produce immediate effect because they are________

  1. interesting
  2. brief
  3. informal
  4. formal

Answer: informal

22. In block text format, you do not _____ each paragraph

  1. margin
  2. indent
  3. transition
  4. punctuation

Answer: indent

23. Goals help us to __________

  1. work
  2. motivate
  3. success
  4. Communicate

Answer: Communicate

24. Simplicity in writing means essentially:

  1. the use of simple word
  2. Plainness
  3. the use of simple tense
  4. the use of simple sentences

Answer: Plainness

25. An effective oral presentation process follows _________ steps.

  1. 2
  2. 3
  3. 1
  4. 6

Answer: 3

26. Our address and phone number are shown on our _______

  1. snailmail
  2. postage
  3. letterhead
  4. salutation

Answer: letterhead

27. Which of the following is a correct dateline for a business letter?

  1. Aug 20 1998
  2. August 20, 1998
  3. August, 20, 1998
  4. 20-Aug-98

Answer: August 20, 1998 

28. Form letters are also known as:

  1. formal letters
  2. bad news letters
  3. circular letters
  4. persuasive sales letters.

Answer: persuasive sales letters.

29. The _________ of business letter is called layout.

  1. pattern
  2. Body
  3. content
  4. all the above

Answer: pattern

30. Communication is the task of imparting __________

  1. message
  2. knowledge
  3. information
  4. training

Answer: information

31. Human communication is essentially______________

  1. imperfect
  2. perfect
  3. short-lived
  4. emotional

Answer: imperfect

32. __________ is not one of the 7 Cs of communication:

  1. clarity
  2. correctness
  3. conciseness
  4. character

Answer: character

33. Exchange of ideas between two or more persons is_______________

  1. Telling
  2. Understanding
  3. communication
  4. listening

Answer: communication

34. As a process of sharing thoughts and ideas, communication suffers mainly from__________________

  1. non-physical barriers
  2. gender differences
  3. both physical and non-physical barriers
  4. physical barriers

Answer: physical barriers

35. In business, the purpose of writing is mainly to__________________

  1. Both inform and persuade
  2. persuade
  3. entertain
  4. inform

Answer: Both inform and persuade

36. Effective communication is essentially a______________

  1. two-way process
  2. one-way process
  3. both a one-way and a two-way process
  4. three-way process

Answer: both a one-way and a two-way process

37. What type of audience are, people who have to act or make decisions on the basis of the report________________

  1. Secondary
  2. Primary
  3. Immediate
  4. None

Answer: Primary

38. In writing business letters, one has to be_________________

  1. formal
  2. dull
  3. friendly
  4. conventional

Answer: friendly

39. Generally speaking, in business we communicate____________________

  1. only to persuade
  2. to both persuade and inform
  3. only to inform
  4. only to entertain

Answer: to both persuade and inform

40. Informative writing focuses primarily on the_________________

  1. reader
  2. writer
  3. subject under discussion
  4. latest news

Answer: subject under discussion

41.The word communication is derived from communis (Latin) which means

  1. community
  2. message
  3. common
  4. oral speech

Answer: common

42. In general, human beings are________________

  1. Perfect communicators
  2. Indifferent communicators
  3. Poor communicators
  4. Good communicators

Answer: Poor communicators

43. Any factor which disturbs, confuses, or interferes with the communication of a message is known as_____________

  1. Inaccurate decoding
  2. Noise
  3. Disturbance
  4. Inaccurate encoding

Answer: Noise

44. Communication without words is called__________________

  1. Verbal
  2. Oral communication
  3. Non- verbal communication
  4. Written communication

Answer: Non- verbal communication

45. Which is not the type of communication channel__________________

  1. Writing, reading
  2. Visualizing, observing
  3. Speaking, listening
  4. Thinking, acting

Answer: Thinking, acting

46. Which of the following is accomplished initially while planning a report_________________

  1. Preparing a work plan
  2. Identifying the sequence in which tasks should be performed
  3. Defining purpose
  4. None

Answer: Defining purpose

47. What is the primary purpose of report________________

  1. To monitor and control production, sales, shipping
  2. To control problems, sell products and services
  3. To solve problems and supply facts
  4. To analyze problems and predict practical alternatives

Answer: To analyze problems and predict practical alternatives

48. What writing style is usually used in reports________________

  1. Personal and critical
  2. Emotive and judgmental
  3. Objective and detached
  4. Subjective and detached

Answer: Objective and detached

49. If there is no receiver, there is no___________________

  1. sender
  2. communication
  3. Message
  4. Media

Answer: communication

50. When communicating with people from a different culture it is best to assume__________

  1. similar interpretation of symbols
  2. differences until similarity is proven
  3. similar understanding of idea
  4. people are all the same

Answer: differences until similarity is proven


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